Privacy Policy

1. Scope of this policy

This Privacy Policy applies to information collected through the Velsain Private Travel Advisory website, consultation forms, client-submission tools, email communications, and other digital interactions that link to this policy.

It does not govern the privacy practices of airlines, hotels, cruise lines, tour operators, payment processors, affiliate partners, or other independent travel suppliers. Their own privacy notices and terms apply when you interact with them.

2. Information we collect

Information you provide

Depending on how you use the website, you may provide information such as:

• Name, email address, telephone number, and preferred contact details.
• Destination interests, anticipated travel dates, group size, budget range, and journey preferences.
• Information included in consultation requests, messages, questionnaires, or follow-up communications.
• Photographs, written reflections, captions, and other material submitted for possible inclusion in the Velsain Journal.
• Other information you choose to provide in connection with a planning or client relationship.

Information collected automatically

The website and its hosting or security providers may automatically receive limited technical information, such as IP address, browser type, device type, referring page, requested page, and date or time of access. This information may be used to operate, secure, diagnose, and improve the website.

3. How information is used

Information may be used to:

• Review and respond to consultation requests.
• Understand the scope, preferences, and goals of a proposed journey.
• Communicate about services, next steps, confirmations, or client submissions.
• Coordinate with travel suppliers when you authorize planning or booking activity.
• Operate, maintain, protect, troubleshoot, and improve the website.
• Prevent fraud, misuse, spam, security incidents, or other harmful activity.
• Comply with legal, tax, accounting, contractual, or regulatory obligations.

Velsain does not use consultation information to make automated decisions that produce legal or similarly significant effects.

4. When information may be shared

Personal information may be shared only as reasonably necessary with:

• Travel suppliers and service providers involved in researching, arranging, confirming, or supporting a journey, when authorized or necessary to provide requested services.
• Website, database, email, hosting, security, and technology providers that process information on Velsain's behalf.
• Professional advisers, insurers, payment providers, or government authorities when reasonably necessary for business administration, legal compliance, or protection of rights.
• A successor or acquiring party in connection with a merger, sale, reorganization, financing, or transfer of all or part of the business, subject to appropriate protections.

Velsain does not sell personal information for money. Affiliate links may direct you to third-party websites that use their own tracking technologies and privacy practices.

5. Technology providers

The website may use third-party technology providers for hosting, database storage, email delivery, form processing, and security. These may include Vercel, Supabase, and Resend, depending on the feature being used. Information handled by those providers is also subject to their applicable terms and privacy practices.

6. Retention and security

Information is retained only for as long as reasonably necessary for the purpose for which it was collected, to maintain business and client records, resolve disputes, enforce agreements, and satisfy legal or accounting obligations.

Reasonable administrative and technical measures are used to protect information. No website, database, email system, or internet transmission can be guaranteed to be completely secure, and Velsain cannot promise absolute security.

7. Journal photographs and stories

Client photographs, written stories, names, captions, or identifying details will not be intentionally published in the Velsain Journal without permission. Submission of material does not guarantee publication. You may request that unpublished material be deleted, or that published material be reviewed for removal, by contacting Velsain.

Please do not submit photographs or personal information belonging to another person unless you have authority and permission to do so.

8. Your choices and privacy requests

Subject to applicable law and reasonable verification, you may request access to, correction of, or deletion of personal information associated with you. You may also ask questions about how your information has been used or shared.

Velsain may retain information when required by law, needed to complete a requested transaction, necessary to protect rights or security, or otherwise permitted by applicable law.

To submit a privacy request, email VelsainTravel@gmail.com with the subject line Privacy Request. Additional information may be requested to verify your identity and protect your information.

9. Children and international visitors

The website is intended for adults and is not directed to children under 18. Velsain does not knowingly collect personal information directly from children through the website. An adult should communicate on behalf of a minor traveler.

The website is operated from the United States. Information submitted from another country may be transferred to and processed in the United States, where privacy laws may differ from those in your location.

10. Updates to this policy

This policy may be updated as the website, services, technology, or legal obligations change. The revised policy will be posted on this page with a new last-updated date.